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Kerio Operator – redefines business VoIP.Kerio Operator is a business phone system designed to simplify voice communications. Using VoIP, it offers advanced phone features typically associated with enterprise phone systems including conference calls/dynamic voice conferences, CRM integration, call forwarding, call pickup, call parking, paging, call recording, ring groups, voicemail to email, fax support, Busy Lamp Field (BLF), auto attendant, and call queues. The Kerio Operator Softphone app for Apple iOS and Android mobile devices lets users take their office phone on-the-go.
Since Kerio Operator utilizes your existing data network with the industry standard SIP (Session Initiation Protocol) to transmit and manage calls, management of the phone system has now shifted from a phone expert to the IT administrator. It has an intuitive web interface so that previously expensive basic and common tasks like adding/changing/deleting office phone extensions can be done quickly and without expert help. It’s now much more practical and affordable for a small business to sound big.
Kerio Operator Softphone
Kerio Operator Softphone is a software-based phone app that lets you make and receive calls on your Apple iOS or Android mobile device right from your office phone system. Have a deeper look on what it does and how to get it!
Call pickup allows users to answer a call that is ringing on someone else’s phone. By simply dialing a special code, (“*8” by default) the user can accept any call that is ringing on a colleague’s phone within a specified “zone” or “room”. Defining zones or rooms in Kerio Operator is a simple configuration set by the administrator. For example two adjacent offices or an open cubicle area where other phones ringing can easily be heard, can form a single room in Kerio Operator.
Directed call pickup is similar to call pickup, but it’s not limited to pre-defined zones or rooms. This works with any extension on the same Kerio Operator server, even across zones, as long as the user knows the extension number. For example, to answer a call ringing on extension 111, the user would dial “**111”.
Call parking comes in handy when you’re on a call and you need to go to another room – to retrieve an important file or for more privacy. Kerio Operator allows you to park the call on a parking extension (defined by the administrator) and resume the call on a different phone device by dialing the same extension, for example “*512”. Call parking extensions can also be monitored via BLF to make retrieving of parked calls even easier.
BLF stands for “Busy Lamp Field” and similar to status indications in instant messaging clients like ICQ or Jabber, it informs about the status of other extensions. Thus, the user immediately knows whether a particular extension is available, busy or there is a call ringing. The status is indicated through set of LED lamps on phones which support BLF. BLF is useful particularly for receptionists. It is often used with call pickup to accept phone calls that ring on other extensions.
For increased productivity, Kerio Operator 2.0 can be integrated with CRM systems using AMI (Asterisk Manager Interface). Thus, the CRM system can identify the caller based on phone number and display existing information stored in the system. It allows initiating calls directly from the CRM system or a desktop dialer, updating call notes, monitoring call statuses or viewing call history.
Kerio Operator client
You can now dial phone numbers directly from a web browser. Copy and paste a contact’s phone number into Kerio Operator client and click dial. The client will initiate the call and connect your desktop SIP phone with the other party – no dialing necessary! Kerio Operator client also provides you with browser-based access to your own voicemail, call forwarding options, and call history.
Call Forwarding / Find Me
Calls that come in to your office extension can easily be rerouted with the MyPhone interface. Choose to have the call forwarded to an internal or external number of your choice, or tell it to ring a list of numbers until it finds you. Users with several extensions can configure different forwarding rules for every single extension.
Personal Ring Group
Need to take your office extension with you on the road? No problem. The Personal Ring Group allows you to assign the same extension to multiple devices such as a desktop SIP phone, a softphone application on your iPhone, laptop, or other mobile device.
Voicemail to Email
Sent as a compressed .wav file, your office voicemail messages can now be organized in your email inbox. When a voicemail arrives, feel free to listen to it from your laptop, file it in a subfolder, or forward it to a colleague. If you’re a Kerio Connect user, deleting the message in your inbox will automatically delete it within Kerio Operator and vice versa. It’s a great way to keep all of your messages visually organized in one place.
Kerio Operator allows phone calls in a call queue to be recorded and reviewed with the tick of a box. The built-in call recording functionality can now record incoming and outgoing conversations for individual extensions, conferences and even ring groups as well.
Managers can take advantage of real-time reporting on in-progress calls, conferences, and call queues, giving them insights into trends on the number of calls made, percentage of calls answered or sent to voicemail, average time callers spend on hold, etc.
Set up designated extensions and access rules for large or frequent conference calls through the web-based administration interface. Or just pick up your phone, round up a few colleagues, and create a conference call on the fly.
Dynamic Voice Conferences
Kerio Operator now provides two conference types – statically configured and newly – dynamic. Callers who call the dynamic conference extension are asked to enter a conference ID and PIN. If the ID belongs to a conference that is currently in progress, the caller is connected to the conference, otherwise the conference is created and the caller becomes the first participant. The conference is ended when the last member leaves.
Support for Distinctive Ringing Groups
Kerio Operator enables distinctive ringing so you can now set different ring tones for local (within the same PBX), external or ring group numbers.
SIP Phone Auto Provisioning
Plug in a desktop SIP phone to your network and watch Kerio Operator detect it, configure it, and automatically assign it a new extension. Most popular models from Cisco, Linksys, Polycom, Snom and Yealink/Well are supported. Other SIP compatible phones can also be manually configured to connect with Kerio Operator.
Built-In DHCP server
Kerio Operator 2.1 introduces a built in DHCP server that automatically assigns IP addresses to VoIP devices. Just plug your new VoIP device into the network and you are ready to go.
With support for Active and Open Directory, Kerio Operator can easily blend itself into your current network configuration, but you don’t need a directory service to get up and running. Kerio Operator can also run on its own internal directory.
Remote Monitoring via SNMP
The administrator can remotely monitor the Kerio Operator server via SNMP to retrieve information about server utilization and performance, thus having comprehensive live overview of the phone system status.
Kerio Operator is configured completely through an easy-to-use web browser interface. From anywhere in the world, administrators can log in and manage users, extensions, call routing, conferences, call queues, auto attendant scripts, ring groups, voicemail settings, etc. You can also use the web-based interface to view reports on system health and detailed usage statistics.
This feature provides an easy way to send an inbound phone call to all extensions in a particular department, but the list of extensions in a ring group can be easily customized to include anyone. In the event that nobody is available to answer the call, the Ring Group can be configured with a “Fallback” extension and a time limit, so the caller is never left to hear unanswered ringing longer than you want them to.
Fax is not dead. In some countries, fax is still and essential mean of communication. Kerio Operator comes with fax support in 3 different flavors.
– T-38 support. Any extension in Kerio Operator can send and receive faxes. All you need to do is connect your fax machine to an Analog Telephone Adapter device (for example, Cisco SPA 112) and then assign one of Operator extensions to the ATA device
– Fax-to-email. All users´ extensions can receive and send fax messages as PDF and TIFF attachments. In addition to this, you can define a PBX service at a separate extension number that will do fax-to-email as well
– PDF-to-fax. The Kerio Operator client provides a simple method for sending faxes by uploading a PDF file to the Kerio Operator client
Need to often get quickly in touch with a selected group of people? No problem. Kerio Operator offers paging support in the form of paging groups. The administrator simply defines a paging group, assigns an extension to the group and adds some phones to the group. To page all members of the group, a user simply calls the group’s extension. The phone will answer the call automatically and will activate the loudspeaker.
These are perfect for customer service departments. They provide the caller with your customized call-queue audio message while the system finds the next available agent based on criteria you define. You can allow agents to sign in and out of a call queue and even designate “wrap-up time,” giving agents a certain amount of time after each call to finalize work before becoming eligible for the next call. Need to perform a little Quality Assurance? Calls handled through your call queue can be recorded and reviewed with a single tick of a box.
Easily configurable through a web browser, the multi-lingual Auto Attendant answers phone calls 24 hours a day, 7 days a week, no matter what kind of call volume you’re receiving. Easily create your own audio greetings, customize simple or complex menu structures, provide callers with dial-by-name options, and create rules for out of office hours and holidays.
Real-time reporting and historical data are both accessible through the web-based admin interface, providing you with system health stats like CPU and RAM usage as well as data on in-progress calls, conferences, and call queues.
Password Guessing Protection
Kerio Operator will block an IP after a specified number of login attempts, thus protecting your system from misuse. It’s quick enough to prevent unauthorized persons from gaining access to your phone system and taking control over it.
Anomalous Behavior Detection
Based on a typical behavior pattern, the administrator can define the number of phone calls per time period to a location, typical call duration etc. to detect non-standard behavior. When detected, Kerio Operator alerts the administrator and/or stops the PBX to allow diagnosis and time to fix the situation, thus protecting your company from losing money from unauthorized use.
To protect privacy, Kerio Operator now supports call encryption using TLS protocol. Encryption works on clients that are connected to the Kerio Operator server and support TLS protocol.